The City of Redlands Municipal Utilities & Engineering Department supplies water from surface water and Bunker Hill Basin groundwater, so a Redlands home on city water has no well pump of its own. A plumber can test private pump equipment where it exists, and handle the regulator, line and fixture problems behind most pressure complaints. Call the number on this page to be connected with a local plumber in Redlands.
Does my Redlands home have a well pump?
Not if you are a city water customer. The City supplies Redlands and Mentone, parts of Crafton Hills and San Timoteo Canyon, and a small part of San Bernardino. Its 2022 report describes a mix of Santa Ana River and Mill Creek surface water, groundwater from the Bunker Hill Basin making up about half of normal demand, and imported State Water Project water at peak times. The wells and treatment plants belong to the City. Most Redlands homes are on city water rather than private wells, so if you are unsure, a capped casing and a pressure tank on the property would be the giveaway.
Why would my water pressure drop?
On city water, the likely causes are a worn pressure regulator, a leak on the buried line from the meter, a valve left partly closed or fixtures choked with debris or mineral scale. Redlands water is moderately hard: the 2022 report lists averages of 152 mg/L for groundwater and 135 mg/L for treated surface water, enough to leave deposits in aerators and cartridges over time. If the whole neighborhood is affected, call City customer service at (909) 798-7516 before calling a plumber.
What if my property has its own pump or well?
Then the usual diagnostics apply: power and breaker, pressure switch, tank charge, control box and finally the pump. One local rule matters if a property with a private supply also has a city connection that needs backflow protection. The City's Cross-Connection Control Plan requires every backflow assembly with active water service to be tested at least once a year by a certified tester acceptable to the City, at the owner's expense, and again after installation, repair, replacement or relocation. Results are filed through the City's BSI Online system.
A permit note
Pressure tank, regulator or service line work that changes the plumbing may need a permit. The City of Redlands Building & Safety Division, at the One Stop Permit Center on Cajon Street, issues plumbing permits and runs an online portal. The plumber you reach through this free referral service is an independent local professional who can tell you what applies.
Well Pump Repair questions in Redlands
My water provider pumps groundwater. Does my house have a well pump?
Does a property with its own well need a backflow assembly here?
Is the tap water hard here, and does that matter for pumps and tanks?
Do I need a plumber or a well drilling contractor?
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